Terms & Conditions

Please read these Terms & Conditions carefully. By using this website and the Bridge Farmhouse online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Bridge Farmhouse. In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Bridge Farmhouse. Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact Bridge Farmhouse immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

CORONAVIRUS NOTICE: For all future bookings we will continue to offer a full refund or postponement if government travel regulations, at 10am on the start date of your booking, prevent your whole party from travelling to the property or the Owner is prevented from offering their property for rental. This offer, which is outside our normal Terms and Conditions, does not apply to illness or advice to self-isolate. Travel Insurance including Covid is now widely available and we strongly recommend taking out travel cover to cover cancellation costs.

Payment: For bookings made more than 6 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in full on booking.

The Guest agrees to pay the balance of the payment SIX (6) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.

Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday cottages is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.

Number of People using Holiday Accommodation: The Owner permits the Guest and members of the Guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of Guests differs from the number on the booking.

Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.30 am on the last day.

Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 6 weeks of the holiday no refund of the full balance is due. Cancellations can be actioned through the 'My booking' page of our website. In the event that the property is re-let, for the cancelled period, the Agent may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded.

It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Pets: The Guest may only bring such pets as are booked in by the Guest at the time of booking. A charge will be made per pet. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. The garden is not guaranteed as secure for dogs even if described as private or enclosed.

Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times.

Guests should put all furniture etc back to where it was at the beginning of the rental period.

Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft: Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. In the instance of damage the Agency reserves the right to reimburse the Owner automatically via the payment method provided at booking.

Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property.

If, in the opinion of the Agent/Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent/Owner as discharged and the Agent/Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.

Access: Guests must allow reasonable access to the property by the Agent/Owner for maintenance given reasonable notice.

Wildlife: Bridge Farmhouse is a old historic propery & both yurts are located in very rural locations. They are part of their environment and cannot be sealed off from the surrounding countryside in the same way as modern properties in cities. We celebrate and embrace this, as they are beautiful places to stay, and encouraging wildlife is important and part of the enjoyment of the countryside for many Owners and Guests. Please therefore expect to meet some wildlife, including some spiders, the odd mouse, bird, fly, bat, bee, wasp, (ants - some of which fly) or other make creature, which may their way into a property unbeknownst to the Owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. Please bear this in mind before booking and if this is likely to be a problem, it would be best not to book. If any of these creatures are encountered, please contact the Owner - but only if the creatures are particularly bothering you. Usually it’s a temporary issue and outside the owners control. In most cases, it is best simply to open a window or a door and let them out, as most wildlife is keen to be outside. As you will understand, Owners cannot be held responsible for wildlife coming into their properties. Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.

Complaints Procedure: If you have a complaint it should be submitted to us or their housekeeper (who is responsible for the management and maintenance of the property) at the earliest opportunity. No complaints can be accepted unless notified immediately and during the rental period as Owners should be given an opportunity to make good the reason for the complaint.

Liability: The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.

The maximum liability accepted by the Agent/Owner will be the total cost of the holiday as paid by the Guest to the Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.



Cancellation by Owners: Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The Owner shall not be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the owner will make every possible effort to secure alternative accommodation if required.

No Smoking: All our accommodation has a No Smoking policy within properties.

Force Majeure: The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver: The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous: The Guest agrees that the contract with the Owner is made at the Owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.

Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at Bridge Farmhouse, giving reasonable advance notice.

Third party suppliers

Elements of your break may include services supplied by third parties (for example guided walks, clay pigeon shooting, mountain bike hire, etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.

Medical condition

If you or any member of your party has a medical problem or disability which may affect your stay, please either call us or use the contact form on the website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, we reserve the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Bridge Farmhouse. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the Bridge Farmhouse owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your action.

Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the manager at Bridge Farmhouse as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to: The General Manager, Bridge Farmhouse, Michaelchurch Escley, Herefordshire, HR2 0JW.

Accuracy of information: Whereas we endeavour to ensure the information contained within this website and in our brochures and publicity material is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information. Room descriptions are as accurate as possible but variations in layout, furniture and room facilities may vary from the room description offered on this website or in brochures.

Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to you

We accept liability for, and totally restricted to, services booked via the Bridge Farmhouse website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

Third party websites and viruses

Bridge Farmhouse cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Bridge Farmhouse website. Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited. In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.